1. What information do we collect about you?
We collect information about you when you fill in our online enquiry form, or correspond with us by e-mail or phone. We may also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies. The information we typically collect is personal information such as your full name, mailing address, e-mail address, and telephone number. We will also collect details of the property you wish to sell.
2. How will we use the information about you?
We collect information about you to process your property purchase, manage your account and, if you agree, to e-mail you about services and offers we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website. We may release information to regulatory or law enforcement agencies, if we are required or permitted to do so. Where sensitive personal data is included in the information you send to us, we limit our use and disclosure of such sensitive data other than where permitted by law.
3. How long do we retain information about you?
We will only retain your information for as long as is necessary for the purpose or purposes for which we have collected it. The criteria that we use to determine retention periods will be determined by the nature of the data and the purposes for which it is kept. For example, if we receive your information through a competition entry, we will retain your data for as long as is necessary to administer the competition. We will not directly market to you for longer than three years, unless you consent to receive direct marketing by opting in again before the expiry of that three-year period. In certain circumstances, once we have deleted or anonymised your data, we may need to retain parts of it (for example, your e-mail address), in order to comply with our obligations under GDPR or other legislation, or for fraud detection purposes.
4. Why can we use your personal information?
We rely on two of the legal reasons in the data protection regulation to allow us to collect and use your personal information – “consent” and “legitimate interest”.
Legitimate interest: Sometimes we may use your personal information because we believe you expect us to contact you with information about our products and services or provide you better service, such as:
- When you provide your contact details in response to our advertising and indicate you are requesting information about our products and services.
- When you call us, if we are unavailable and you give your contact details to our messaging service.
- When you give us your personal information to get a quote for our products and services.
- When we need to contact you to clarify information we may have given you.
At any time you can ask us not to contact you.
If you give us your consent or we believe that you expect us to contact you, we may use your personal information to provide you with information about our products and services. We may contact you by telephone, SMS, post or email.
6. Understanding our customers
In order to improve our services we sometimes conduct analysis on the information we collect to look for trends in the behaviour of our customers. This allows us to understand what our customers want and need.
7. Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us HERE.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information, visit http://www.aboutcookies.org/ or http://www.allaboutcookies.org/ You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
9. Other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.